Mark Figgitt May 20, 2021 6:18:31 PM 6 min read

Managing capacity demand: How to make your hospital more efficient from its core

Learn to increase efficiency, patient throughput and staff morale

Download and learn:

  • What are capacity management systems?
  • What benefits can capacity management systems offer hospitals?
  • What to consider when investing and evaluating new management systems
  • How to advocate for system change

Capacity management systems can help your hospital to increase patient throughput numbers as well as well-being and morale. Download our eBook, Tightening the inconsistencies in patient care: How to prevent mistakes by improving hospital communications and learn how to advocate for system change.

Communication is critical to the medical profession. It's not only important for employee morale but patient well-being and safety. Good internal hospital communication is key to preventing casualties by ensuring the correct patient care is delivered quickly.

The outcomes of poor communication in hospitals are not benign. Statistics across the globe show how poor communication in hospitals affects patient throughput numbers, mortality rates and overall care. Yet, despite these alarming statistics and the fact that clinicians and other hospital staff are now well emersed into digital technology, many hospitals continue to use disparate and outdated communication tools to communicate critical patient data between staff. The communication tools used in hospitals today such as SMS texts, pagers and email, can often result in hospital medical staff taking on additional responsibility for a patient's care; needing to pass on the right information to their colleagues' post shift. Which if tired, can be difficult to remember.

Given the busy nature of a hospital, this approach is problematic and if left unresolved, very troubling. When you pull it apart, it begs the question; Why should we rely on and pressure doctors, nurses and orderlies to remember critical information when they already have immensely stressful jobs? After all, they are only human. Can you remember what you had for breakfast last week?

Budget, resource constraints and other elements are to blame for the outdated communication tools used in the medical profession today. But as technology continues to advance so too has the accessibility and affordability of the tools and systems available to hospitals. It's now easier than ever to upgrade and move communication protocols into the next era of digital technology.

Hospitals need to be efficient, and good communication can achieve this. Better hospital communication also provides a layer of visibility that allows healthcare providers to manage capacity better. Utilising technology designed specifically for the complexities, limitations and requirements that are unique to clinical healthcare will enhance collaboration, knowledge sharing and ultimately help hospitals to increase medical accuracy and efficiency.

Capacity management software solutions are specifically designed to overcome the negative space created by inefficient communication in hospitals. They can provide real-time visibility into a patient's status from admission to discharge.

In our eBook, Tightening the inconsistencies in patient care: How to prevent mistakes by improving hospital communications, we discuss in detail what needs to be considered when planning and evaluating the next technological advancement for your hospital. We'll take a deep dive into the "what, why and how" you'll need in order to build a successful use case for a system overhaul at your hospital.

If you know communication is the bottleneck prohibiting your hospital from delivering efficient and quality patient care, now is the time to do something about it. Disparate systems don't need to be the reality or the reason your staff are stressed, and your patients mistreated. Learn about emerging technology and the benefits they boast for your hospital's operations. It's time to advocate for change. Download our eBook, Tightening the inconsistencies in patient care: How to prevent mistakes by improving hospital communications and learn how to transform communications in your hospital today.

If you’d like to start a discussion about how you can improve your hospital efficiencies, get in touch with our team


Mark Figgitt

Mark Figgitt is the Executive Director for HealthStream Capacity Management in Australia and New Zealand. In addition to his Executive and General Management role, he is also responsible for the global product management and development of Capacity Planner™, and Capacity & Resource Advisor™.